Ready for new opportunities
Detail-oriented and organized professional with a BSc (Hons) Accounting degree and experience as an Accountant and Sales representative. Well-versed in business administration, accounting, and sales. Proven ability to effectively manage multiple projects, meet deadlines, and provide excellent customer service. A self-motivated team player with a passion for learning and contributing towards the overall growth an organization in my respective position. Hence, I am looking to apply these skills and knowledge in a role that will further develop my career and help me add value to your organization.
• Promoted products and services to customers and assisted them in selecting solutions that met their needs. • Built and maintained positive customer relationships through professional and responsive service. • Assisted customers with enquiries, payment-related issues, and service requests. • Maintained accurate customer information, payment records, and sales documentation. • Identified new sales opportunities and contributed to business growth through customer engagement and product promotion. • Recruited, trained, and supervised community sales agents, providing ongoing support and guidance. • Monitored sales activities and prepared sales and operational reports for management review. • Worked towards sales targets while maintaining high levels of customer satisfaction. • Coordinated service delivery activities to ensure a positive customer experience.
• Analysed and monitored financial data to support business decision-making and operational performance. • Processed and verified commission payments for field staff, ensuring accuracy and timely payment. • Managed M-Pesa merchant account activities, including bulk commission payments, transaction monitoring, reconciliation, and record management. • Performed bank and mobile money reconciliations to ensure accurate financial records. • Maintained financial and operational records in line with company procedures. • Assisted with budgeting and financial forecasting to support business planning and resource management. • Prepared management reports and provided information to support operational decision-making. • Worked closely with management to support business operations and performance monitoring. • Ensured compliance with company policies and financial procedures.
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