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IT professional with a BSc (Hons) in Information Technology and hands‑on experience in IT support, Skilled in desktop support, troubleshooting hardware and software, system configuration, and supporting enterprise IT environments. Detail-oriented and highly organized Data Entry Clerk with strong experience in data collection, validation, and database management. Proven ability to handle large volumes of data with accuracy and efficiency. Skilled in data cleaning, record management, and administrative support. A Certified AI practitioner and Adept at using modern AI tools such ChatGPT, Claude AI, Gemini AI, Loveable AI, Midjourney AI, Stable Diffusion AI, DeepSeek AI, Veo AI, Jasper AI and other AI platforms to improve productivity, automate workflows, and enhance digital solutions. Known for strong problem‑solving ability, excellent communication skills, and the capacity to work effectively both independently and within teams in fast‑paced professional environments.
Desktop Support: • Installed, configured, and maintained desktops, laptops, printers, and scanners • Diagnosed, troubleshot, and resolved hardware and software issues • Installed and upgraded operating systems and applications • Provided first-level support for business applications • Configured network and standalone systems • Supported user login and system access issues • Maintained antivirus systems and ensured security compliance • Supported CCTV systems across multiple sites Monitoring & Control: • Trained users on Microsoft Office applications • Conducted remote system inspections and support • Managed IT hardware and software inventory • Maintained UPS systems across sites • Supported acquisition and maintenance of ICT equipment • Implemented incident, change, and problem management processes • Managed IT consumables and stock control
• Collected and entered large volumes of data into databases accurately • Reviewed and verified records to ensure data accuracy and consistency • Updated databases with new and revised information • Performed regular backups to ensure data preservation • Retrieved records and electronic files efficiently • Organized and sorted paper records after data entry • Prepared digital documents for printing and reporting • Provided team members with requested data and reports • Conducted comparative analysis of data from multiple sources
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