Company: Utande Lesotho Position: Technical Support & Field Officer Location: Maseru, Lesotho Reports To: Country Director
Key Responsibilities
1. Install and support customer connectivity solutions including fibre, wireless and Starlink.
2. Conduct site visits, surveys, setup and basic troubleshooting.
3. Provide first-line technical support and escalate faults where required.
4. Assist with customer onboarding, router configuration and service activation.
5. Coordinate with sales, operations and upstream providers for smooth service delivery.
6. Maintain service records, stock usage and technical reports.
Requirements
1. Diploma or Certificate in ICT, Networking, Telecommunications or related field.
2. At least 2 years’ experience in technical support, field services or ISP/telecommunications.
3. Experience with routers, basic networking and customer installations.
4. Ability to troubleshoot connectivity issues and work independently.
5. Valid driver’s licence.
6. Ability to travel regularly across Lesotho.
7. Good spoken and written English; Sesotho is an advantage.
How to Apply
Send your CV to email.
Only shortlisted candidates will be contacted.